Shipping & Returning

Shipping & Delivery

1.Do you ship worldwide?

Yes, we do. If your country is not listed, please feel free to contact us. Please notice that we are not responsible for any local taxes or customs fee that might be impose by your country.

 

2.Is there any customs fees?

Generally speaking, you will not be charged any customs fees by selecting our flat mail. However, by choosing express shipping, you maybe charged customs fees due to strict customs inspection. Please note: We will only pay for the customs fees generated by flat mail. If you are charged by selecting express shipping, we will NOT be responsible for that.

 

3.Why the value shows on the packaging differs from that I actually paid?

In order to help our customers avoid customs fees, we will adjust the declared value according to the local customs policy, and massively paste the declared value list on each package. Please note that currently we will not type and paste the list one by one according to the order amount, which will definitely save more time on processing shipment.

 

4. Was my order actually shipped out when I received my payment confirmation email?

If you received the payment confirmation email that means your order has been prepared and waiting for the pickup. If your shipment is delayed unexpected for some reason, you will receive a notification via email. And we will solve the problem for you accordingly.

 

5.How long will I receive my orders?

Orders will be shipped within 1-2 business days upon receiving. A tracking number will be available in your email after the order dispatched. The orders are supposed to reach your door in the next 8-13 days. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information.

Notes: Shipping estimates are from day of shipping not from day of ordering

Customers are responsible for lost due to wrong shipping information.


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