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FAQS

Shipping

A. When will my order be shipped out?
All orders will be shipped out within 5 business days after your payment is cleared.
B. Where are we shipped the items from?
All our items are shipped from China.
C. How long will I receive my orders?
Orders will be shipped within 5 business days upon receiving. A tracking number will be available in your email after the order dispatched.
D. Do you offer price adjustments?
Unfortunately, we cannot accommodate price adjustments.
F. What if my items are damaged or defective?
Damaged and defective product must be reported within 10 days of receipt to be eligible for replacement. Please send an email to [email protected] with your order number and detailed photos of the defect and we are happy to help.
G. Do you ship orders to the Europe? If so, how will orders to the Europr be shipped?
Yes, we ship to the Europe. Will ship your order according the shipping method you choosed. We will use ChinaPost for shipping If you choose standard shipping method, which usually takes 2 weeks to arrive.  We will use DHL for shipping if you choose Express shipping method, which will arrived in a week.
Note: When the cost is higher than €100, you need to provide us with a tax number.


Order Cancellations or Change Requests

Can I cancel or change order?
Once you received the email "Your order has shipped", then you are unable to cancel or change order.


Washing Instructions

How to wash or care my products?
A. Dog clothes
* Machine Washable,Cold Rinse.
* Air dry or put them in the dryer for a short time(tumble dry low, it's better below 30℃) .
* No bleach, No softener, DO NOT boil the cover.
B. Dog Diapers
* Remove and rinse off the residuals (knock solids into toilet), then store in dry place.
* Machine wash (no hotter than 30oC), cold rinse.
* Hang them up to dry in the sun (sunlight helps bleach the nappies to remove any remaining stains), or "Low" tumble dry.
* Do not store nappies for too many days, should be washed in 1-2 days.
* No bleach, No softener, DO NOT boil the cover.

 
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